Effective as of January 1, 2025
Welcome to CRYSTEMO, your destination for high-quality printed artworks. By accessing or purchasing from our website, you agree to comply with and be bound by these Terms and Conditions, so please read them carefully. If you disagree with any part of these terms, you must not use our website or purchase from us.
1. Business Information
CRYSTEMO is a business registered in France. All transactions and interactions on this website are governed by French law.
2. Product Information
CRYSTEMO offers a variety of printed artworks, including:
Printed Stretched Canvas
Printed Framed Stretched Canvas
Printed Acrylic Glass
Printed Aluminium
Printed Dibond
Printed Silver Foil Paper
Printed Gold Foil Paper
Printed Glow in the Dark Paper
All product designs belong exclusively to CRYSTEMO. Any copying or use of these designs for personal or commercial purposes is strictly prohibited.
3. Account Creation
Customers are required to create an account in order to make a purchase on our website. By creating an account, you agree to provide accurate and complete information and to keep your account details confidential.
4. Payment Methods
We accept the following payment methods:
Credit/Debit Cards via Stripe (Visa, MasterCard, American Express, etc.)
Cryptocurrency via Coinbase Commerce (Bitcoin, Ethereum, Litecoin, etc.)
5. Shipping
We offer standard international shipping to the following regions:
European Union countries
United States
Mexico
Canada
United Kingdom
Australia
Shipping times are as follows:
Production: 2-3 days
Delivery: 3-5 days (standard shipping)
Note: We do not offer express shipping at this time.
6. Returns and Refunds
Due to the nature of our products, we generally do not accept returns or issue refunds. However, if you encounter an issue with your product, please contact us within 15 days of receiving your order. We will assist you in resolving the issue, and in some cases, we may request photos or further details to assess the problem.
Returns or refunds may be provided if required by law or in the case of defective products within our limited warranty period.
7. Promotional Discounts and Special Offers
Any promotional discounts or special offers will be clearly stated at the time of the promotion. These offers may have specific eligibility criteria (e.g., minimum purchase amounts, limited time frames, or country restrictions). CRYSTEMO reserves the right to modify or cancel promotions at any time.
8. Customer Support
Customer support is provided through our contact form and support chat. If you need assistance, feel free to reach out to us through these channels.
9. Use of Website
You agree not to copy, reproduce, or distribute any of the content, designs, or materials on our website for personal or commercial use without the express permission of CRYSTEMO.
10. Limitation of Liability
CRYSTEMO is not responsible for any damages or losses caused by the use of our products, except in cases of fraud or negligence. By purchasing from CRYSTEMO, you acknowledge and accept this limitation of liability.
11. Privacy Policy
As we take the privacy of our customers seriously, we recommend reading our Privacy Policy, which outlines how we collect, use, and protect your personal data.
12. Changes to Terms and Conditions
CRYSTEMO reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and the effective date will be updated. Please review these terms periodically to ensure you are aware of any updates.