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FAQ

General Questions

CRYSTEMO offers a variety of high-quality printed artworks, including stretched canvas, framed stretched canvas, acrylic glass, aluminum, Dibond, silver foil paper, gold foil paper, and glow-in-the-dark paper. Our canvas prints (both framed and unframed) are the stars of our collection, offering timeless appeal, texture, and a wide range of sizes to suit your space.

CRYSTEMO is a business registered in France, and all transactions are governed by French law.

Account Questions

Yes, customers are required to create an account to make a purchase.

By creating an account, you agree to provide accurate and complete information and to keep your account details confidential.

Product Information

All product designs belong exclusively to CRYSTEMO, and any copying or use of these designs for personal or commercial purposes is strictly prohibited.

At CRYSTEMO, our canvas prints are crafted with precision and care. We use high-quality Giclée printing for vibrant, long-lasting color. The canvas is stretched on durable wooden frames, ensuring your artwork will look stunning for years to come. With the option to choose from framed or unframed styles, our canvas prints are designed to suit all tastes and spaces. Whether you prefer a classic framed canvas or a modern unframed canvas, we ensure that each piece adds exceptional value to your home or office.

Canvas prints are timeless and versatile, bringing an artistic, textured feel to any room. Whether you’re drawn to the rustic charm of framed canvas or the clean lines of unframed canvas, these pieces add depth, character, and a personal touch to your home.

Ideal for living rooms, bedrooms, or offices, canvas prints are a wonderful way to showcase your unique style. They’re a perfect balance of affordability and luxury, making them an easy choice for any space.

Canvas prints offer a unique blend of texture and vibrancy that is hard to replicate with other materials like Acrylic, Aluminum, or Dibond. While Acrylic and Aluminum are known for their sleek, glossy finishes and durability, canvas prints have an organic, artistic quality that makes them perfect for creating a cozy, welcoming atmosphere. They are also often more budget-friendly, allowing you to invest in larger or multiple pieces without compromising on quality.

If you want a modern, glossy finish with vibrant colors, Acrylic Glass is perfect. It’s ideal for showcasing photography or creating a high-shine effect in contemporary spaces.

For a more industrial or minimalist look, Aluminum and Dibond are excellent options. These materials are durable and resistant to wear and tear, making them ideal for high-traffic areas or public spaces.

However, if you’re seeking an artistic, textured, and timeless piece for a cozy or inviting space, canvas prints remain the superior choice.

Canvas prints are perfect for creating a warm, inviting atmosphere with their rich texture and vibrant colors.

If you’re looking for a sleek, modern look, Acrylic or Aluminum may be the better option.

However, for those who appreciate artistic, timeless beauty, our canvas prints, both framed and unframed, are the best choice for any home or office.

Canvas prints feature:

  • A 12-colour Giclée print on a choice of substrates.
  • Custom-made wooden frames crafted from European knotless pine.
  • Available with (400gsm) canvas.
  • A 100+ year color guarantee ensuring long-lasting vibrancy.

Acrylic prints feature:

  • A 12-colour fine art Giclée print mounted onto 10mm thick high-gloss acrylic perspex with an invisible floating subframe.
  • Scratch and shatter-resistant, with luminous depth and fade resistance for 100+ years.

Aluminum prints are:

  • Made using ChromaLuxe® metal substrate.
  • Color infused directly into the panel through dye sublimation printing.
  • Rustproof, scratchproof, and waterproof with lifetime fade resistance.

Dibond prints feature:

  • 3mm thick composite material with a black polyethylene core between two platinum white aluminum sheets.
  • Giclée printing ensures increased saturation and luminosity.

Our canvases are crafted from premium quality cotton or poly-cotton fabric, which ensures durability and vibrant color retention over time.

Yes! Our canvas prints are made to last, with a 100+ year color guarantee on the Giclée prints. The sturdy wooden frame (for framed pieces) and high-quality materials ensure long-lasting durability. Additionally, unframed canvas prints are easy to clean and maintain—just a light dusting is enough to keep them looking fresh and vibrant.

The available sizes are:

  • 41 x 31 CM (16 x 12 INCHES)
  • 81 x 61 CM (32 x 24 INCHES)
  • 102 x 76 CM (40 x 30 INCHES)
  • 122 x 91 CM (48 x 36 INCHES)

Depending on your space, you can opt for smaller pieces to complement existing decor or larger prints to create a bold statement piece. For living rooms and bedrooms, larger sizes work best to create an impactful focal point, while smaller prints are perfect for intimate or more minimal spaces.

We currently offer the listed standard sizes.

We offer various frame styles to suit your decor:

  • Antique Gold
  • Black
  • White
  • Natural
  • Brown
  • Antique Silver

Our framed canvas prints come in a variety of frame styles to suit any decor:

  • Antique Gold for a touch of luxury and vintage charm
  • Black for a sleek, modern look that complements contemporary designs
  • White for a clean, minimalist aesthetic
  • Natural and Brown for rustic, earthy vibes
  • Antique Silver for an elegant and timeless finish

Each frame is carefully selected to enhance the beauty of the artwork, allowing you to customize your piece to perfectly match your space.

The right frame can transform the look of your artwork and space.

  • If you’re aiming for a classic or traditional interior, opt for Antique Gold or Antique Silver frames for a sophisticated touch.
  • For a modern and sleek look, Black or White frames are ideal.
  • If you’re going for a more natural and rustic atmosphere, Natural or Brown frames will add warmth and charm.

Whether you prefer framed or unframed canvas prints, choosing the right frame can elevate the overall aesthetic of your room.

Framed canvas prints come with a premium, high-quality frame that gives the artwork a polished, gallery-style appearance. With options like Antique Gold, Black, White, and more, framed canvases are ideal for more formal or structured spaces.

Unframed canvas prints, on the other hand, offer a minimalist, modern vibe. The edges are neatly wrapped, creating a clean and stylish finish that works beautifully in contemporary and casual spaces. Whether you choose framed or unframed, canvas prints are perfect for adding artistic flair to any room.

You can select from a wide variety of frame options and sizes to match your aesthetic. Our unframed canvases provide a modern, minimalist look, while our framed options offer a more classic, elegant presentation.

Yes, our framed canvases come ready to hang with a sturdy, built-in hanging system. Unframed canvases are lightweight and easy to mount using common wall-hanging methods.

We offer a range of premium materials, including stretched canvas (both framed and unframed), acrylic glass, aluminum, Dibond, silver foil paper, gold foil paper, and glow-in-the-dark paper.

Our canvas prints, both framed and unframed, are the centerpiece of our collection, delivering an unmatched combination of beauty, texture, and durability. No matter your taste or space, we have the perfect piece for you.

Payment Questions

CRYSTEMO accepts credit/debit cards via Stripe (Visa, MasterCard, American Express, etc.) and cryptocurrency via Coinbase Commerce (Bitcoin, Ethereum, Litecoin, etc.).

Yes, all transactions are secure and comply with international data protection standards. CRYSTEMO does not store any banking information on its servers.

Contact customer service via the online form, and we will assist you.

Shipping Questions

We ship to all European Union countries, the United States, Mexico, Canada, the United Kingdom, and Australia.

Production takes 2-3 days, and delivery typically takes 3-5 days (standard shipping).

At this time, CRYSTEMO does not offer express shipping.

Shipping costs are calculated at checkout based on the destination and order size.

There are no customs duties or import taxes for customers, as all items are shipped from within the destination country or region.

Order tracking may be available for certain items and destinations. Tracking details will be sent via email once the package has been dispatched.

Ensure the shipping address is entered correctly at checkout. CRYSTEMO is not responsible for orders shipped to incorrect or incomplete addresses. If an order is returned due to an incorrect address, additional shipping fees may apply.

Allow extra time for potential delays. If your package is lost, contact the support team to investigate.

Contact CRYSTEMO within 48 hours of delivery with photos of the damaged item and packaging.

Once an order is placed, it quickly enters the production process. Contact CRYSTEMO as soon as possible for assistance with changes or cancellations.

Returns and Refunds Questions

Generally, CRYSTEMO does not accept returns or issue refunds due to the nature of the products. However, returns or refunds may be provided in case of defective products within the warranty period.

Refunds or replacements are offered if required by law or if the product is defective. Contact us within 15 days of receiving your order.

Contact CRYSTEMO within 15 days of receiving the item with photos of the product and packaging. We will arrange for a replacement or a refund if the issue is confirmed.

Returns are not accepted if the customer changes their mind, orders an incorrect item, or due to minor color variations caused by screen differences.

Promotional Offers Questions

Promotional discounts and offers will be clearly stated at the time of the promotion and may have specific eligibility criteria such as minimum purchase amounts, limited time frames, or country restrictions.

Privacy and Data Security Questions

We may collect personal information such as name, email address, phone number, billing and shipping address, and payment details for order processing and customer support.

Your information is used to process orders, provide customer support, and offer marketing communications if opted-in.

Personal data is retained only as long as necessary to fulfill the purposes outlined in our Privacy Policy.

We use SSL encryption and comply with industry standards to protect personal data.

Website Usage Questions

You agree not to copy, reproduce, or distribute any content, designs, or materials on the website without express permission from CRYSTEMO.

CRYSTEMO is not responsible for any damages or losses caused by the use of our products, except in cases of fraud or negligence.

Contact and Support Questions

Customer support is available via our contact form and support chat on the website.

You can contact CRYSTEMO via our contact form and support chat on the website for assistance.

Other Questions

CRYSTEMO reserves the right to modify these Terms and Conditions at any time. Changes will be posted with an updated effective date.

All of our prints, including stretched canvas and framed options, are created using premium materials.

While we don’t offer complete customization of designs, we can work with you on certain requests regarding size, frames, and materials. Feel free to get in touch with us!

Currently, we do not offer gift cards, but we are exploring options for future offerings.

At this time, CRYSTEMO does not have a loyalty or referral program, but we do offer occasional promotions.

We strive to ensure color accuracy in our prints. However, slight color variations may occur due to differences in screens and monitor settings.

For bulk purchases, please contact us directly to discuss potential discounts or custom orders.

Currently, CRYSTEMO does not offer frames alone, but we provide a range of high-quality canvas prints with the option of both framed and unframed selections.

Contact and Support Questions

Customer support is available via our contact form and support chat on the website.

You can contact CRYSTEMO via our contact form and support chat on the website for assistance.