General Questions
What does CRYSTEMO sell?
CRYSTEMO offers a variety of high-quality printed artworks, including stretched canvas, framed stretched canvas, acrylic glass, aluminum, Dibond, silver foil paper, gold foil paper, and glow-in-the-dark paper. Our canvas prints (both framed and unframed) are the stars of our collection, offering timeless appeal, texture, and a wide range of sizes to suit your space.
Where is CRYSTEMO registered as a business?
CRYSTEMO is a business registered in France, and all transactions are governed by French law.
Account Questions
Do I need an account to make a purchase?
Yes, customers are required to create an account to make a purchase.
What if I don't provide accurate information when making an account?
By creating an account, you agree to provide accurate and complete information and to keep your account details confidential.
Product Information
Where do CRYSTEMO product designs come from?
All product designs belong exclusively to CRYSTEMO, and any copying or use of these designs for personal or commercial purposes is strictly prohibited.
What makes CRYSTEMO’s canvas prints so special?
At CRYSTEMO, our canvas prints are crafted with precision and care. We use high-quality Giclée printing for vibrant, long-lasting color. The canvas is stretched on durable wooden frames, ensuring your artwork will look stunning for years to come. With the option to choose from framed or unframed styles, our canvas prints are designed to suit all tastes and spaces. Whether you prefer a classic framed canvas or a modern unframed canvas, we ensure that each piece adds exceptional value to your home or office.
Why should I choose canvas prints?
Canvas prints are timeless and versatile, bringing an artistic, textured feel to any room. Whether you’re drawn to the rustic charm of framed canvas or the clean lines of unframed canvas, these pieces add depth, character, and a personal touch to your home.
Ideal for living rooms, bedrooms, or offices, canvas prints are a wonderful way to showcase your unique style. They’re a perfect balance of affordability and luxury, making them an easy choice for any space.
What makes canvas prints a better choice than other materials?
Canvas prints offer a unique blend of texture and vibrancy that is hard to replicate with other materials like Acrylic, Aluminum, or Dibond. While Acrylic and Aluminum are known for their sleek, glossy finishes and durability, canvas prints have an organic, artistic quality that makes them perfect for creating a cozy, welcoming atmosphere. They are also often more budget-friendly, allowing you to invest in larger or multiple pieces without compromising on quality.
When should I choose acrylic, aluminum, or Dibond prints?
If you want a modern, glossy finish with vibrant colors, Acrylic Glass is perfect. It’s ideal for showcasing photography or creating a high-shine effect in contemporary spaces.
For a more industrial or minimalist look, Aluminum and Dibond are excellent options. These materials are durable and resistant to wear and tear, making them ideal for high-traffic areas or public spaces.
However, if you’re seeking an artistic, textured, and timeless piece for a cozy or inviting space, canvas prints remain the superior choice.
How do I choose the right material for my space?
Canvas prints are perfect for creating a warm, inviting atmosphere with their rich texture and vibrant colors.
If you’re looking for a sleek, modern look, Acrylic or Aluminum may be the better option.
However, for those who appreciate artistic, timeless beauty, our canvas prints, both framed and unframed, are the best choice for any home or office.
What are the characteristics of the Stretched Canvas prints?
Canvas prints feature:
- A 12-colour Giclée print on a choice of substrates.
- Custom-made wooden frames crafted from European knotless pine.
- Available with (400gsm) canvas.
- A 100+ year color guarantee ensuring long-lasting vibrancy.
What are the characteristics of the Acrylic prints?
Acrylic prints feature:
- A 12-colour fine art Giclée print mounted onto 10mm thick high-gloss acrylic perspex with an invisible floating subframe.
- Scratch and shatter-resistant, with luminous depth and fade resistance for 100+ years.
What are the characteristics of the Aluminium prints?
Aluminum prints are:
- Made using ChromaLuxe® metal substrate.
- Color infused directly into the panel through dye sublimation printing.
- Rustproof, scratchproof, and waterproof with lifetime fade resistance.
What are the characteristics of the Dibond prints?
Dibond prints feature:
- 3mm thick composite material with a black polyethylene core between two platinum white aluminum sheets.
- Giclée printing ensures increased saturation and luminosity.
What is the quality of the canvas material used?
Our canvases are crafted from premium quality cotton or poly-cotton fabric, which ensures durability and vibrant color retention over time.
Are canvas prints durable and easy to maintain?
Yes! Our canvas prints are made to last, with a 100+ year color guarantee on the Giclée prints. The sturdy wooden frame (for framed pieces) and high-quality materials ensure long-lasting durability. Additionally, unframed canvas prints are easy to clean and maintain—just a light dusting is enough to keep them looking fresh and vibrant.
What are the available sizes for the artworks?
The available sizes are:
- 41 x 31 CM (16 x 12 INCHES)
- 81 x 61 CM (32 x 24 INCHES)
- 102 x 76 CM (40 x 30 INCHES)
- 122 x 91 CM (48 x 36 INCHES)
What size canvas prints should I choose for my room?
Depending on your space, you can opt for smaller pieces to complement existing decor or larger prints to create a bold statement piece. For living rooms and bedrooms, larger sizes work best to create an impactful focal point, while smaller prints are perfect for intimate or more minimal spaces.
Can I request custom sizes for my canvas prints?
We currently offer the listed standard sizes.
What frame options are available?
We offer various frame styles to suit your decor:
- Antique Gold
- Black
- White
- Natural
- Brown
- Antique Silver
What are the different frame options available for canvas prints?
Our framed canvas prints come in a variety of frame styles to suit any decor:
- Antique Gold for a touch of luxury and vintage charm
- Black for a sleek, modern look that complements contemporary designs
- White for a clean, minimalist aesthetic
- Natural and Brown for rustic, earthy vibes
- Antique Silver for an elegant and timeless finish
Each frame is carefully selected to enhance the beauty of the artwork, allowing you to customize your piece to perfectly match your space.
How do I choose the right frame for my space?
The right frame can transform the look of your artwork and space.
- If you’re aiming for a classic or traditional interior, opt for Antique Gold or Antique Silver frames for a sophisticated touch.
- For a modern and sleek look, Black or White frames are ideal.
If you’re going for a more natural and rustic atmosphere, Natural or Brown frames will add warmth and charm.
Whether you prefer framed or unframed canvas prints, choosing the right frame can elevate the overall aesthetic of your room.
What is the difference between framed and unframed canvas prints?
Framed canvas prints come with a premium, high-quality frame that gives the artwork a polished, gallery-style appearance. With options like Antique Gold, Black, White, and more, framed canvases are ideal for more formal or structured spaces.
Unframed canvas prints, on the other hand, offer a minimalist, modern vibe. The edges are neatly wrapped, creating a clean and stylish finish that works beautifully in contemporary and casual spaces. Whether you choose framed or unframed, canvas prints are perfect for adding artistic flair to any room.
How can I ensure my canvas print matches my decor?
You can select from a wide variety of frame options and sizes to match your aesthetic. Our unframed canvases provide a modern, minimalist look, while our framed options offer a more classic, elegant presentation.
Are the canvases easy to hang?
Yes, our framed canvases come ready to hang with a sturdy, built-in hanging system. Unframed canvases are lightweight and easy to mount using common wall-hanging methods.
What materials are the printed artworks made of?
We offer a range of premium materials, including stretched canvas (both framed and unframed), acrylic glass, aluminum, Dibond, silver foil paper, gold foil paper, and glow-in-the-dark paper.
Our canvas prints, both framed and unframed, are the centerpiece of our collection, delivering an unmatched combination of beauty, texture, and durability. No matter your taste or space, we have the perfect piece for you.
Payment Questions
What payment methods are accepted?
CRYSTEMO accepts credit/debit cards via Stripe (Visa, MasterCard, American Express, etc.) and cryptocurrency via Coinbase Commerce (Bitcoin, Ethereum, Litecoin, etc.).
Is payment information secure?
Yes, all transactions are secure and comply with international data protection standards. CRYSTEMO does not store any banking information on its servers.
What if I have issues with my payment?
Contact customer service via the online form, and we will assist you.
Shipping Questions
Where does CRYSTEMO ship to?
We ship to all European Union countries, the United States, Mexico, Canada, the United Kingdom, and Australia.
What are the shipping times?
Production takes 2-3 days, and delivery typically takes 3-5 days (standard shipping).
Is express shipping available?
At this time, CRYSTEMO does not offer express shipping.
How are shipping costs calculated?
Shipping costs are calculated at checkout based on the destination and order size.
Will I have to pay customs, duties, and taxes?
There are no customs duties or import taxes for customers, as all items are shipped from within the destination country or region.
Is order tracking available?
Order tracking may be available for certain items and destinations. Tracking details will be sent via email once the package has been dispatched.
What if I provide an incorrect shipping address?
Ensure the shipping address is entered correctly at checkout. CRYSTEMO is not responsible for orders shipped to incorrect or incomplete addresses. If an order is returned due to an incorrect address, additional shipping fees may apply.
What if my package is lost or delayed?
Allow extra time for potential delays. If your package is lost, contact the support team to investigate.
What should I do if my order arrives damaged?
Contact CRYSTEMO within 48 hours of delivery with photos of the damaged item and packaging.
Can I change or cancel my order?
Once an order is placed, it quickly enters the production process. Contact CRYSTEMO as soon as possible for assistance with changes or cancellations.
Returns and Refunds Questions
What is the returns and refunds policy?
Generally, CRYSTEMO does not accept returns or issue refunds due to the nature of the products. However, returns or refunds may be provided in case of defective products within the warranty period.
When can I get a refund or replacement?
Refunds or replacements are offered if required by law or if the product is defective. Contact us within 15 days of receiving your order.
What if I receive a defective or damaged item?
Contact CRYSTEMO within 15 days of receiving the item with photos of the product and packaging. We will arrange for a replacement or a refund if the issue is confirmed.
What are the non-returnable items?
Returns are not accepted if the customer changes their mind, orders an incorrect item, or due to minor color variations caused by screen differences.
Promotional Offers Questions
How do promotional discounts and special offers work?
Promotional discounts and offers will be clearly stated at the time of the promotion and may have specific eligibility criteria such as minimum purchase amounts, limited time frames, or country restrictions.
Privacy and Data Security Questions
What personal information does CRYSTEMO collect?
We may collect personal information such as name, email address, phone number, billing and shipping address, and payment details for order processing and customer support.
How is my information used?
Your information is used to process orders, provide customer support, and offer marketing communications if opted-in.
How long is my data retained?
Personal data is retained only as long as necessary to fulfill the purposes outlined in our Privacy Policy.
How is my data secured?
We use SSL encryption and comply with industry standards to protect personal data.
Website Usage Questions
Can I copy content from the CRYSTEMO website?
You agree not to copy, reproduce, or distribute any content, designs, or materials on the website without express permission from CRYSTEMO.
What is CRYSTEMO's limitation of liability?
CRYSTEMO is not responsible for any damages or losses caused by the use of our products, except in cases of fraud or negligence.
Contact and Support Questions
How can I get customer support?
Customer support is available via our contact form and support chat on the website.
How can I contact CRYSTEMO with questions?
You can contact CRYSTEMO via our contact form and support chat on the website for assistance.
Other Questions
Can the Terms and Conditions change?
CRYSTEMO reserves the right to modify these Terms and Conditions at any time. Changes will be posted with an updated effective date.
How do I know if my canvas print is authentic?
All of our prints, including stretched canvas and framed options, are created using premium materials.
Can I customize my artwork?
While we don’t offer complete customization of designs, we can work with you on certain requests regarding size, frames, and materials. Feel free to get in touch with us!
Do you offer gift cards?
Currently, we do not offer gift cards, but we are exploring options for future offerings.
Do you have a loyalty or referral program?
At this time, CRYSTEMO does not have a loyalty or referral program, but we do offer occasional promotions.
Are the colors of the prints true to what I see online?
We strive to ensure color accuracy in our prints. However, slight color variations may occur due to differences in screens and monitor settings.
Do you offer a discount for bulk purchases?
For bulk purchases, please contact us directly to discuss potential discounts or custom orders.
Can I order just the frame without the artwork?
Currently, CRYSTEMO does not offer frames alone, but we provide a range of high-quality canvas prints with the option of both framed and unframed selections.
Contact and Support Questions
How can I get customer support?
Customer support is available via our contact form and support chat on the website.
How can I contact CRYSTEMO with questions?
You can contact CRYSTEMO via our contact form and support chat on the website for assistance.